Shipping/Packaging Information
All artwork is securely packaged in bubblewrap and cardboard.
Free Shipping
Shipping is completely free within Australia and globally.
We handle all aspects of international shipping and customs for a completely hassle-free delivery.
After ordering online, you will receive an email confirmation containing your order details, as well as an email directly from Maureen Finck Art to the email address you have specified on your account.
We will normally confirm receipt of your order within 24 hours of ordering.
Delivery Times
We will attempt to have your artwork sent within two (2) business days; and delivered in Australia within ten (10) business days (please allow longer for rural and overseas orders). An email will be sent to you about the shipping of the artwork.
When we book couriers your artwork is fully insured against loss and damage. This policy is valid for the time the artwork is in transit only.
please contact us at ………… or via the Contact page
Shipping will be carried out by Star Track Express.
If you wish to query a delivery or concerned about delay in your delivery, you can follow it’s progress via …….tracking…. or email Maureen Finck at info@maureenfinckart.com.
Satisfaction Guaranteed
We offer every customer a 14 day no risk money back guarantee on your order. We will arrange the collection and return shipment of any artwork you purchase from us at no cost to you.
Please note the following is required for a returns request to be accepted:
- it has to be less than 7 days since you have received the artwork
- the artwork must be in its original packaging and the same condition as it arrived
- please note artworks must be carefully readied for return shipment in their original packaging* in order to qualify for a refund
- it is important therefore that you take care when unpacking received artworks
For artworks that arrived damaged we ask for a photo of the damage to be provided so that we can learn more about what went wrong with their particular shipment.
If the packaging was insufficient, please package to the best of your ability and be sure to take pictures for insurance purposes.